Shipping, Delivery & Returns
Delivery by Royal Mail to UK mainland addresses only
Currently we are only delivering to addresses in the UK mainland. We offer a flat rate charge delivery charge of £3.50 for one mount footy unit. The special edition women’s footballers decoration is sent in the same box.
More than one unit ordered?
We will send out up to 3 additional units within the same £3.50 delivery charge if delivering to the same address.
Bulk deliveries for teams
At present we are not offering this service but hope to in future – potentially with a personalised team name & photo.
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Delivery Times
At mount footy we aim to get your unit to you as soon as possible but bear with us as we are just starting out and are not sure how much demand there will be. We will try our best to get all orders sent out within 48 hours (or sooner).
All packages are sent via Royal Mail.
Local Collection
If you are in the Bournemouth, Poole & Christchurch area and would rather pick up your unit than pay postage, please contact me on hello@mountfooty.co.uk to arrange.
Who do I contact if I have any questions?
If you have any queries regarding your order drop us a line at hello@mountfooty.co.uk and we’ll come back to you as quickly as we can.
Returns & Refunds
A note on the design of the mount footy – please read first
This information is included in the instruction leaflet provided when you receive your unit and full instructions are online here. We cannot be held responsible for use other than this.
Please remember the units are for decorative purposes only and are not a toy.
- The unit is quite fragile and lightweight on purpose. The unit is designed to suspend up to three Size 2,3,4 or 5 footballs without further pressure being added.
- Because it is a decorative unit, we don’t recommend using a mount footy for children under 12. If the unit will be within reach of younger children, you should suspend using the ‘safety clasp’ at the top.
- The safety clasp will pop open if pressure is applied and the unit will collapse and spill out your balls! This is to ensure nothing becomes entangled in the hanging unit. Please note that the safety clasp once ‘snapped open’ will be more likely to open again. Every Mount Footy ordered has 2 clasps provided.
- Note that the rubber stoppers on the laces are not fixed, this is deliberate, so that you can ensure they are adjusted and horizontally levelled, once suspended. It also means that you can move the shelves if you have smaller or larger size footballs, but still maintain an even gap.
- Anything heavier placed in them will cause the shelves to slip slowly down the laces and the shelves won’t work properly.
- The lightweight wooden tray that the balls sit on is designed to come out of the laces if the unit is handled roughly, this is a safety feature.
- The laces must NOT be tied at the base under the bottom shelf. They should be tucked into the plastic ‘cable tidy’ clasps as they were when delivered.
Returns & Exchanges Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
We hope you love your new mount footy product but we understand that for some reason you may not find it suitable. If you would like to return or exchange the product for any reason we offer a no-fuss returns and exchanges policy.
Simply return the item within 14 days unused in its original condition with all packaging intact along with a copy of the packing slip. Please also email us at hello@mountfooty.co.uk to explain the reason for refund / exchange.
When we receive it back we will arrange either an exchange or refund (please note that we do not refund the postage charge for returning an item, but we do send exchanges to you free of charge).
Did you know that PayPal now offer a service whereby you can reclaim the cost of sending a product back? More information on this can be found at: https://www.paypal.com/uk/webapps/mpp/refunded-returns
Shipping returns to us
Please send returns to: 41 Endfield Road, Christchurch, Dorset BH23 2HT.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may consider using a trackable shipping service, as we can’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@mountfooty.co.uk for questions related to refunds and returns. Please be patient as we are a small but growing business.